Reference

What You Agree To When You Use wac44

These terms set out how your account works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and your region — read through before you open an account.

Account eligibility depends on local lawApplies to bKash, Nagad and Rocket transactionsCovers all devices and browsersUpdated when rules change
wac44 What You Agree To When You Use wac44
TERMS CONTACT

Ask Us About These Terms Directly

Live Chat Reach our support team through live chat on the site. Ask about any clause, account restriction, or payment rule — we respond in plain language, not legal jargon.
Email Support Send a written query to our support address for anything that needs a documented response — account status, transaction disputes, or a request to close your account.
Account Help Page Your account settings page covers most self-service actions covered by these terms — updating contact details, reviewing transaction history, and managing your wallet connections.
HOW WE OPERATE

What We Do to Keep Your Account Safe

Our approach to account security and data handling is built around a few straightforward practices. Your payment details for bKash, Nagad, and Rocket are never stored in plain form on our servers — wallet verification happens through the payment provider's own flow. We keep account activity logs for the period required to resolve disputes and comply with applicable obligations, then remove them. You can request a summary of what we hold at any time through our support channel.

Wallet Verification When you link bKash, Nagad, or Rocket to your account, verification happens through the wallet provider's own process. We do not store raw wallet credentials on our side.
Account Security Login uses a one-time code sent to your registered number. If you receive a code you did not request, change your password immediately and contact support through live chat.
Data Retention We hold your account data for as long as your account is active and for a defined period after closure to cover any outstanding transaction queries or disputes.
Requesting Changes To correct personal details, request account closure, or ask what data we hold on you, contact support by email. We aim to respond within a reasonable period and confirm every action in writing.

Common Questions About These Terms

Below are the questions we get most often about how these terms work in practice — covering your account rights, payment rules, and what happens if something goes wrong.

Yes. Every deposit or withdrawal made through bKash, Nagad, or Rocket falls under these terms, along with any specific conditions shown at the time of the transaction.

Access depends on local law and your eligible region. Accounts opened from ineligible regions may be suspended and any pending balances handled according to our closure procedure.

We update this page and show the effective date at the top. Continuing to use your account after that date means you accept the revised version — we recommend checking periodically.

Yes. Contact support by email to request account closure. We will confirm the request, process any eligible remaining balance, and remove your active account status.

Start with live chat or email support and include the transaction date and the wallet used — bKash, Nagad, or Rocket. We review the payment logs and respond with a resolution or next step.

We hold login history, transaction records, and the contact details you provided. Email support to request a summary. We respond within a reasonable period and confirm all actions in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.